What they said…
I am a senior citizen.
I was fortunate to receive Monique's good services when I first purchased a smartphone last year.
It has also helped me a great deal to use a number of services that I didn't know how to use on my computer.
I would highly recommend this person as a computer technician.
She's very knowledgeable, intelligent, patient and always takes the time to make sure I understand what she's teaching me.
Lenny came to help me out with a variety of issues I was having with my iPhone, laptop, and specific applications like Uber. I made a short list of the issues so we could focus on fixing them during our hour together. She is very quick to understand the problem and even quicker to resolve it, using her own extensive knowledge of all things IT and using AI to learn about my specific issues that weren't as familiar to her. One of her mantras was 'if it ain't broke, don't fix it,' which is a good one to have in this time of rapid change and pressure to get the latest device. As an older retired person, I need tech to do a few specific tasks and I don't need a lot of extra information that distracts from those tasks. Clear, short instructions to get the job done is what I need. With so many options and features on our devices, it can be overwhelming to find the right answer to a specific question. Lenny cut through all that for me. She also gave me the confidence I needed to risk clicking a button or downloading something without the worry that I couldn't recover if I did some damage. I can call Lenny to help me out!! Thanks Lenny. You're a star!"
Our first conversation over the phone was very friendly, honest, and easy to understand. To save money and time, she suggested having a list ready. I had a problem with the sound on my TV. In a matter of minutes, it was resolved. I had a problem logging into my Outlook account and kept going to my partner's account. She resolved it. Extra nice to deal with. Very helpful and man, she knows stuff.
I didn't know about Gemini (AI) before you told me about it. It's a really useful tool; it finds exactly the information I need and summarizes it all for me so that it's easy to understand. Your advice helps me ask the right questions and use Gemini to its full potential. Thank you for the "training."
I had a few questions for Monique and called her up. She asked me to write down the questions I had so when she arrived she would have a good idea of what was ahead of her.
I had a problem accessing my old pictures with my new phone. She found my pictures and sorted out my Wi-Fi connection. She showed me how to organize my phone's home screen with folders so that I could access a specific app with just two taps, instead of digging through all my apps.
I also had a new printer; she connected me to the Wi-Fi and pointed out that if I moved between my cottage and home that both printers will be selected independently.
She also suggested a new password for each of my accounts instead of a standard password, and suggested a booklet to keep them in.
Monique has a wonderful way of listening and explaining using plain English that I understand. I will be using her again in the future and will recommend her to my friends.
"A friend was able to reduce her telecommunications costs by working with Liaison Digitale, and shared her experience with me. For those on a limited or fixed income, it can be challenging to deal with service providers whose goal is to sign customers up for more services than they really need, often through 'bundling' or 'promotions'. With the patient and clear guidance from Liaison Digitale, I was able to compare my actual usage to what I was paying for, identify my real needs, compare offerings from various providers, and from there negotiate with a service provider to achieve an affordable price. I recommend Liaison Digitale anyone frustrated with navigating the telecommunications landscape."