FAQ | Liaison Digitale

1 What exactly does Liaison Digitale do?

We offer personalized, patient digital support to help you get the most out of your devices—smartphones, tablets, computers, smart TVs, and more. We also offer group sessions on AI, cloud storage, and online security. Think of us as your personal tech guide, not a repair shop.

2 Will you store my passwords?

Never. Liaison Digitale does not keep any record of your passwords or login information. One of our first recommendations is to help you maintain your own "Golden Notebook"—a simple paper record kept safely at home. To help you start your own logbook, Liaison Digitale will provide you with a branded notebook and pencil.

3 Do you offer services in French?

Absolutely! All our services are fully available in French or English—your choice, every time.

4 Who is Liaison Digitale for?

To anyone who feels like technology is moving faster than they'd like! Our customers range in age from 40 to 90—what they all have in common is a desire to feel confident, secure, and connected in today's digital world.

5 Do you make house calls?

Yes! All private coaching sessions take place in your home, at your own pace, using your own equipment—so you can learn in the most comfortable and familiar environment possible.

6 How do I book a session?

Just contact us via the Contact page and let us know what you need. We'll get in touch to find a time that works for you—scheduling is simple and flexible.

7 How long does a typical session last?

Session length depends on the work or coaching needed. Depending on your needs, some clients book a single session while others prefer to meet regularly to explore new topics.

8 Will my personal information be secure?

Absolutely. All work is done on your own devices—we never take control of your accounts remotely or from our own equipment. We only look at what's necessary to help you, and you can ask us to "look away" at any time.

9 How much does a session cost?

Our private coaching is fully customized to your specific needs, so pricing depends on the level of support required. Preparing a few key questions prior to your session will help us dive straight into getting you the best results.

10 Is Liaison Digitale insured?

Yes. Liaison Digitale has comprehensive general liability insurance as well as errors and omissions coverage—for complete peace of mind.

11 I've been hearing a lot about AI lately. Can you help me understand it?

Absolutely—demystifying AI is one of our favorite topics! We'll show you how tools like ChatGPT can actually make your daily life easier, in plain language and without jargon.

12 My photos are "in the cloud," but I don't know what that means. Can you help me?

This is one of the most common questions we get! We'll explain exactly where your photos are stored, how to find them, organize them, and share them with your family—easily and securely.

13 Can I learn to stop being afraid of accidentally breaking something?

That's exactly why Liaison Digitale exists. One of our goals is to help you move from "fear of messing things up" to "curiosity to explore." You'll leave each session feeling more confident, not more confused.